SAP Managed Service
Elevating SAP in the Cloudspace
As enterprises embark on their journey toward cloud transformation, selecting the right Managed Service provider for SAP becomes paramount.
Whether your systems reside in the cloud, on-premise, or a hybrid environment, our tailored cloud-managed service operates and maintains all technical aspects of a company’s SAP system from ECC to S/4HANA and ensures seamless operations.
Our approach transcends the traditional IT support transformation model. Instead of merely “keeping the lights on,” we anticipate and prevent issues.
At Absoft, we recognise the urgency for our clients to shed outdated processes and maximise efficiency and with SAP RISE and cloud technologies shaping the future, we understand the importance of offering solutions that propel business efficiency and foster revenue growth.
Our Managed Service: At a Glance
Proactive and highly automated service, keeping SAP running whilst remaining acutely focused on the business with cutting-edge business process monitoring, self-healing, automation, and self-service as standard.
Automated Monitoring
Using automation and AI to monitor the health and performance of your SAP system and predict and prevent any unplanned downtime
Technical Support
Trouble shooting assistance to users and resolving issues are you getting the most from the from the functionality and performance.
Patching
The latest updated patches and fixes to your SAP system, enhancing security and functionality, and identifying potential bugs.
Backup and Recovery
Backup and recovery solution which minimises your downtime and integrity in case of a system failure.
SAP Software Updates
Planning and executing SAP software-related components, taking advantage of new features and improvements
SAP Maintenance
Applying updates, monitoring health, managing databases, implementing security measures, and ensuring compliance
The Benefits of Managed Service
Choice of cost model, including fixed and bank of hours options
Fast responses from automated self-service requests
Entirely UK based support with UK based support consultants
Predictability and cost monitoring of cloud infrastructure
Real time visibility:
24/7 monitoring of your SAP
ITIL-aligned support processes for incidents & problems
Reduced manual errors through Robotic Process Automation
ISO certified SAP Partner Centre of Expertise
Download our customer success story
A world of predictability and foresight
Absoft’s SAP Managed Service transcends traditional support models. Our approach is proactive and highly automated, leveraging advanced tools and methodologies to deliver results.
By partnering with Absoft, you gain full visibility into your end-to-end business processes, empowering informed decision-making. Our self-healing automation addresses issues before they impact your operations, ensuring that you never encounter the same problem twice.
Moreover, our self-service capabilities streamline request approvals and completion, minimising human intervention and allowing your team to focus on strategic initiatives. Empowering informed decision-making is at the core of what we do.
“In a world where agility and innovation reign supreme, Absoft ensures that your enterprise stays ahead of the curve, driving success and growth.”
Why Absoft?
Absoft have delivered SAP support since 1994 and with over 600 years of combined experience, we offer access to the most knowledgeable minds in the industry.
We stay abreast of the latest industry innovations which allows us to continuously meet the demand for better, more secure, digitalised, automated services and processes.
Our core purpose is to deliver lasting and enduring value to our customers through innovation and technical expertise and we make it our mission to fully understand your business.
Absoft have met the rigorous requirements and highest standards in achieving SAP Partner Centre of Expertise and holds ISO 27001 & ISO 20000 certificates.
Frequently Asked Questions
Where are your consultants based?
We are a UK based consultancy with all of our consultants working here in the UK and we do not offshore any part of our support services. If you are interested in services beyond our current scope, we can facilitate collaboration with consultants from our parent company, Applexus.
Which SAP products do you support?
Our cloud-managed service is available to customers with SAP ECC, SAP S/4HANA, SAP SRM, Ariba, and SuccessFactors. We support systems both on-prem and in the cloud. We also offer full Functional Support, providing support across all functional domains.
How are my support tickets managed?
Our customers can access a fully cloud-based, secure support ticketing system to raise calls and check their progress. All call correspondence is logged in this system. The IT service delivery manager takes responsibility for managing calls and assigns them to the relevant consultant for completion.
What happens if my system is down?
Functional systems are a paramount concern for every business, and our primary objective is to ensure seamless operation of your SAP without any disruptions. In the event of an emergency incident, our consultants prioritise relevant tickets, aiming for minimal downtime and swift resolution
What is your transition methodology?
We have a tried and tested transition methodology to make your move to Absoft as seamless as possible. We will carry out a comprehensive knowledge transfer with you to ensure that our consultants can hit the ground running on day 1 of your support contract, while also ensuring that all technical elements are in place. You will be assigned a dedicated transition manager who will take you through the whole process from start to finish and will communicate all progress with you.
