SAP Functional Support
The gateway to unleashing full potential of your SAP system
The ultimate SAP functional support service that precisely aligns with your requirements and needs. Wherever you are on your SAP journey, Absoft’s Functional Support evolves with you and your systems, ensuring continuous improvement and innovation. Work with a team that fully commits to optimising and maximising the use of your SAP system.
Augment your SAP Support package with add-on components, such as GDPR review services and legislative compliance health checks and more.
Our SAP Functional Support Service
Transition Plan
We offer a clear and supportive SAP transition methodology, guaranteeing a seamless move into a new operational support service. You will be assigned a dedicated Transition Manager, who will ensure your transition to Absoft Functional Support is successful. We carry out a full review of your systems and usage prior to the service commencing, predict your estimated support usage over the course of a year and determine how you can make the most of our SAP support tools, not only now, but in the future.
Knowledge Transfer
During the In-depth planning stage we gather a considerable amount of knowledge about your SAP processes and share it with the wider Absoft support team. This way, our consultants become experts on the topic of your business and your SAP system and each of them can deliver efficient and high-quality support after your transition is completed.
SAP Support Centre
Our SAP Support Centre is a certified SAP Partner Centre of Expertise. We offer 1st, 2nd, and 3rd level support across a full range of SAP modules, for both cloud and on-premise solutions. As well as day to day SAP functional support, the service also includes SAP Notes Review, where our consultants will review and recommend relevant SAP notes that you should apply on a monthly basis.
Key Benefits
Flexibility
Based on your needs, you can choose between fixed-price and bank-of-hours price models. We recognise that every business is different, and we tailor our approach to you and your systems’ requirements.
Innovation
We are here to support you on your journey towards innovation adoption. Our main goal is unleashing the full power and potential of your SAP investment, which means that our SAP Support will evolve with your systems and needs.
Dedicated Manager
Every customer is given a dedicated account manager and service delivery manager to liaise with throughout the duration of the contract term.
SAP Consultancy Days
You will receive a number of consultancy days to use as you like throughout the duration of your support agreement. These can be used for small projects, training and backfill cover.
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Frequently Asked Questions
What extras does the Absoft Functional Support service include?
As well as day to day SAP functional support, the service also includes:
- SAP Notes Review – where our consultants will review and recommend relevant SAP notes that you should apply on a monthly basis
- You can also opt to include a number of add-ons to your support agreement – these include our GDPR heatmap and compliance review services.
What is your transition methodology?
We have a tried and tested transition methodology to make your move to Absoft as seamless as possible. We will carry out a comprehensive knowledge transfer with you to ensure that our consultants can hit the ground running on day 1 of your support contract, while also ensuring that all technical elements are in place. You will be assigned a dedicated transition manager who will take you through the whole process from start to finish and will communicate all progress with you.
Which SAP Products do you support?
Our Functional Support service is available for SAP ECC, SAP S/4HANA, SAP SRM, Ariba and SuccessFactors customers. We support systems both on-prem and in the cloud. We offer support across all functional domains as part of this service. We also offer full technical managed services and hosting.
How are my support tickets managed?
We have a fully cloud based, secure, support ticketing system, which our customers can access to raise calls and check the progress on their calls. All call correspondence is logged in this system. The service delivery manager takes responsibility for the management of calls and assigns them to the relevant consultant for completion.
Where are your consultants based?
We are a UK based consultancy with all of our consultants working here in the UK and we do not offshore any part of our support services. If you are interested in services beyond our current scope, we can facilitate collaboration with consultants from our parent company, Applexus.
Choosing the Right SAP Partner
Our core purpose is to deliver lasting and enduring value to our customers through innovation and technical expertise. We are here to make sure that your SAP system serves its purpose – to help your business grow, strive towards process simplification and efficiency.
Experience – With over 30 years of SAP expertise and consultants with over 600 years of combined experience, you will have access the most knowledgeable minds in SAP Functional Support.
Dedication – We will be an extension of your team, our dedicated SAP Consultants will know you, your business and your systems inside and out.
Tailored to your business – We tailor our services to suit your SAP Support requirements. As a result, you receive a bespoke and effective service custom-made for your needs.
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